From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Where can you buy a Trio Ticket6.1 Subject to clause 6.2, you can purchase your Trio Ticket from a Merseytravel Centre or any staffed Rail station within Merseyside. Tickets are valid Monday to Friday on term time dates only, including half term, but tickets cannot be used at weekends. 5. If you are an apprentice aged up to 18 you already receive half price travel. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. 7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. You will be able to see which tickets are held on your card and when they will expire. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. (e) We may stop providing the T-Flow Scheme at any time. Valid from 2 January 2013 A2 A1 A1orA2 C1 C3 FD2 D1 B2 G1 G2 B1 C2 A3, C2 or only. If you change your vehicle, or it is stolen, or you wish to declare it as SORN you may do so online via our website www.merseytunnels.co.uk or by phoning the customer service team on 0151 330 1004 or by email tflow@liverpoolcityregion-ca.gov.uk the VRN will then be blocked to prevent any unauthorised usage. Term TimeMonday to Friday during term time only, including half term. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. 1. Please note that it may take up to 16 hours before your ticket can be loaded onto your card so try to buy yours before 5pm the day before term starts. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. This clause 9 also applies to accidental destruction of a My Ticket. More about. 7.3 You will need to provide us with a completed Term Time Railpass Application Form and a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Adult or Young Persons Term Time Railpass. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. They may be bought as tickets valid for: 4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. The following documents can be used to prove your identity: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. 4.3 Apprentice Railpasses are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the Solo Ticket and you will be subject to additional fares from the point you leave Merseyside to your final destination. 3. (h) You must travel through an attended toll lane and present your ID pass to the Merseytravel Customer Service Officer to activate the free journey. 8. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. One DayCash, contactless payment. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. 9. We are sorry for any inconvenience caused. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. (g) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. For foreign vehicle licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. DefinitionsAccount Holder means the holder of the Concessionary Fast Tag Account. 6.3 If you are purchasing a Railpass Adult Term Time Ticket, you will need to provide a completed application form that has been stamped by the corresponding school, college, university or training provider. We are sorry for any inconvenience caused. Click onto see your personal details, you can change your details here. You can combine different types of season tickets for journeys through different areas or zones. Upon registering the vehicle to the Account the VRN will be checked against DVLA open source data to establish the vehicle classification. 11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. Acceptance of your proof of age is at the sole discretion of us, the retailer or the rail operator. No, you can register your Walrus card online. If you are entitled to a refund, we will process it within threeweeks. You can also visit a Merseytravel Centre from early August to buy your ticket. Solo tickets are validon any bus serviceacross Merseyside. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. The Merseyrail network stations will accept most major debit and credit cards (excluding American Express). Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. If a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. 8. Solo tickets are valid on any bus service across Merseyside. Our website is the first step . EN. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so. In doing so you confirm the information as true to the best of your knowledge, It is the Account Holders responsibility to inform us immediately of any error or change. The ticket must be used on the day you buy it or next day you must specify the day you want to travel. We can prevent your lost card from being used and send you a replacement if necessary. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. There is no activation fee applicable for a replacement Apprentice Travelcard. 17. It is the Users responsibility to ensure your Account has the required funds to operate the Toll Barrier. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. (n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. What is a MetroCard and is it different to a Walrus card? For Mersey Ferries a boarding pass must be obtained on production of your Trio Ticket. If the T-FLOW balance is of credit is exhausted alternative payment will be required. Term Time Application Form 24. Buy one at the beginning of term for. 7. Account Holder means the holder of the Concessionary T-FLOW Account. You can have more than one ticket on your card at any time. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. Buy one at the beginning of term for your daily bus j, The term dates for term time Tickets can be found, Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. Place your MetroCard on the card reader next to the bus driver. 3. Ticket Details Customer Declaration: I am the holder of this ticket and confirm the above information is correct. 8.1 Merseytravel/Metro Smartcards, Apprentice Travelcards and paper format Railpasses remain the property of Merseytravel at all times. This does not include diversions to buses that have been implemented due to roadworks or special events. 12.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Please email smart@merseytravel.gov.uk with the following details:-. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 10. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. 6.2 The bus operators reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Railpass Apprentice Weekly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase; and. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. Where can you use the Trio Ticket 3.1 The Trio Ticket allows you to travel on local bus, train and Mersey Ferries cross river services in your chosen zones or areas across Merseyside, as shown on the map and areas guide on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/trio-ticket/). The User shall not sell, tamper with or wilfully damage the Fast Tag. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. Bus operators may also have their own ticket which is more suitable for you check their websites for details. The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tag@merseytravel.gov.uk. 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